Water damage & flooded basement help in Highwood, IL

Who to call

• City of Highwood (City Hall / Public Works): 847-432-1924. City Hall is at 17 Highwood Avenue; listed hours are Monday–Thursday 8:30–4:30 and Friday 8:30–noon. The Public Works garage is at 552 Bank Lane.
• Report street flooding or a drainage problem: the City's online Request Tracker.
• Restoration help: (847) 000-0000, a free referral to an independent provider.

After-hours tip

City Hall's listed hours end at noon on Fridays. If a backup happens over a weekend, document it with photos and times, protect what you can, and report it to the City as soon as offices open so the public line can be checked. For any emergency, call 911.

Where Highwood's wastewater goes

Highwood is in the North Shore Water Reclamation District's service area. The City's sewers collect wastewater and convey it to the District for treatment.

Keep storm drains clear

Highwood's stormwater guidance asks residents not to leave yard waste in the street or sweep it into storm drains, and to compost or mulch it instead. Clogged inlets are a common cause of street ponding that can reach low window wells and garages.

County resources

Lake County's Stormwater Management Commission publishes floodplain maps, floodproofing guidance and flood-insurance information. It notes that heavy rain can temporarily flood roads, backyards and basements in some areas when storm drain systems are overloaded.

Also useful

• Sewer backup guide
• Flooded basement guide
• Illinois insurance claim tips
• Check your FEMA flood zone

Other towns

• Highland Park
• Deerfield
• Lake Forest
• Lake Bluff
• Glencoe
• Winnetka
• Wilmette
• Northbrook
• Glenview